1. Definitions & interpretation
1.1 Definitions & interpretation
(a) Words that are capitalised in this Refund Policy take their meaning from the Company’s Terms of Sale.
(b) This Refund Policy is to be interpreted in accordance with the principles of interpretation that apply to the Company’s Terms of Sale.
1.2 Inconsistency with Terms of Sale
In the event that a term of this Refund Policy is inconsistent with the Terms of Sale, the Terms of Sale will prevail to the extent of the inconsistency.
2. Refund Policy
2.1 Refund at Company’s discretion
Subject to the Terms of Sale, the Company only offers refunds on Goods, Services and Work Products:
(a) at its sole discretion; and
(b) in accordance with this Refund Policy.
2.2 Requirements for refund
The Company will not unreasonably refuse a refund where it is satisfied that:
(a) the request (Refund Request) is made:
(i) within seven (7) days of delivery of the Goods, Services or Work Product; or
(ii) in circumstances where the Customer cannot provide proof of delivery, ten (10) days of dispatch from the Company; and
(b) the Goods the subject of the Refund Request are:
(ii) include any components or accessories supplied with them;
(iv) in a condition suitable for re-sale; and
(v) returned to the Company within seven (7) days of the Refund Request.
2.3 Return to Company responsibility of Customer
The Customer is solely responsible for the return of the Goods or Work Product the subject of the Refund Request to the Company, including without limitation:
(a) paying the costs of having them returned to the Company; and
(b) ensuring they are not damaged in being returned to the Company.
2.4 Customer to comply with directions
The Customer must comply with any reasonable directions issued by the Company with respect to processing any Refund Request.
2.5 Refund subject to restocking fee
All refunds are subject to a re-stocking fee of 15% of the value of the subject of the Refund Request.
2.6 Refund issued in store credit
(a) All refunds will be provided in credit to be used for future purchases from the Company (Store Credit).
(b) Store Credit is not transferrable or redeemable for cash.